EasyEquities offers customer support through various channels, including email, phone, and an online help center. The platform aims to respond to queries within 24 hours when users submit a support ticket via their website.

However, user experiences regarding response times and the effectiveness of support have been mixed. Some users have reported prompt and helpful responses, while others have experienced delays and less satisfactory interactions. For instance, a review on BrokerChooser noted that EasyEquities’ email support was efficient, but phone support was slower and less helpful. Additionally, a user review on HelloPeter expressed dissatisfaction with the customer support, describing it as “the absolute worst.”

Given these varied experiences, users seeking assistance from EasyEquities should consider the nature and urgency of their inquiry when choosing a contact method. For general questions or non-urgent matters, submitting a support ticket through the website may be appropriate, with an expected response time of up to 24 hours. For more immediate concerns, especially those requiring detailed assistance, contacting customer support via phone during business hours may be more effective, though response times can vary. It’s also advisable for users to consult the EasyEquities online help center, which offers a range of articles and FAQs that may address common questions without the need to contact support directly.

In summary, while EasyEquities provides multiple channels for customer support with a general target response time of 24 hours for online submissions, actual response times and the quality of assistance can vary. Users should select the most appropriate contact method based on the urgency and complexity of their inquiry and may benefit from consulting available online resources for quicker resolutions.